Job Description
Launch your IT career tomorrow with TechSolutions Pro! We're seeking passionate Help Desk Support Specialists in Charlotte, NC to join our dynamic team. As the first point of contact for our clients, you'll deliver exceptional technical support while growing your skills in a cutting-edge environment. Our rapid onboarding process means you can start earning and learning immediately. If you thrive in fast-paced settings and love solving puzzles, this is your golden ticket to enter the tech industry.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document all cases in ticketing systems with detailed resolution steps
- Collaborate with senior engineers to escalate complex technical challenges
- Train end-users on system updates and security protocols
- Monitor system performance and proactively address potential issues
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency in Windows OS troubleshooting and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service skills with patience and empathy
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible shifts including occasional weekends
- Valid North Carolina driver's license (for occasional on-site support)
- Experience with ServiceNow or similar ticketing systems preferred