Job Description
Join Our Team Today!
We are seeking a dynamic and detail-oriented Help Desk Support Specialist to join our growing IT department in Arlington, TX. If you are looking for a position that offers immediate impact and a clear career path, this is the perfect opportunity for you. We pride ourselves on providing top-tier technical support to our employees and clients, and we need someone with your skills to help us maintain that standard.
Why Apply?
* Immediate Start: Onboarding begins as soon as this week.
* Competitive Pay: Generous hourly rate based on experience.
* Growth Potential: Clear pathways for advancement into Systems Administration or Network Engineering.
Don't miss your chance to work with a forward-thinking company in the heart of Arlington. Apply now to secure your spot!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Diagnose and troubleshoot hardware, software, and network connectivity issues across Windows and Mac environments.
- Install, configure, and maintain desktop peripherals, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory security settings.
- Maintain accurate and up-to-date documentation for all support tickets and resolutions.
- Collaborate with senior IT staff to implement solutions for complex technical challenges.
- Perform routine system updates and patch management to ensure security compliance.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- CompTIA A+ certification (or equivalent experience) is highly desirable.
- Strong working knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to prioritize tasks effectively in a fast-paced, high-volume environment.
- Willingness to work occasional overtime during peak periods.