Job Description
Join our dynamic IT team in Memphis and start your career tomorrow! TechSolutions Memphis is seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance to our growing client base. This urgent opening offers immediate onboarding for the right candidate eager to make an impact in a fast-paced environment.
We offer competitive compensation, comprehensive benefits, and a collaborative culture focused on professional growth. If you're ready to hit the ground running in Memphis's thriving tech scene, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and on-site technical support to 150+ end-users
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Deploy and configure new workstations and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with network/security teams on escalated incidents
- Conduct quarterly system health checks and preventative maintenance
Qualifications
- 1-3 years of help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong diagnostic skills for Windows/macOS environments
- Excellent written/verbal communication with customer-first mindset
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid driver's license for occasional on-site support