Job Description
Join our dynamic IT team as a Help Desk Support Specialist and start making an impact immediately! We're seeking a tech-savvy professional to provide exceptional user support across our organization. With competitive compensation, comprehensive benefits, and a culture that values innovation, this is your chance to launch or advance your career in Saint Paul's thriving tech hub.
Why You'll Love This Role:
- Start tomorrow with our rapid onboarding process
- Work with cutting-edge technology in a modern downtown office
- Join a collaborative team focused on growth and development
- Competitive salary plus performance bonuses
Responsibilities
- Provide first-level technical support via phone, email, and in-person for 200+ users
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all support cases in ITSM system with detailed resolution steps
- Deploy and configure new workstations, laptops, and peripherals
- Assist with software installations, updates, and security patches
- Train users on new technologies and best practices
- Collaborate with senior IT staff on complex system issues
Qualifications
- 1+ years of experience in IT help desk or technical support role
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic and troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional off-site support