Job Description
Join our dynamic IT team in Anaheim and start making an impact tomorrow! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our service desk, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and maintaining high user satisfaction. Enjoy a collaborative environment, competitive compensation, and opportunities for professional growth in a forward-thinking organization.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using ticketing systems (e.g., Jira, ServiceNow)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with network and security teams on escalated issues
- Provide user training on software applications and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of hands-on IT help desk or technical support experience
- Proficiency in Windows OS, macOS, and mobile device troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory, Office 365, and cloud services
- Excellent customer service skills with patience and problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties