Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Cincinnati! We're offering a $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support to our growing client base. At TechSolutions Inc., you'll be the frontline hero resolving technical challenges, optimizing system performance, and ensuring seamless digital experiences for our users. This role combines hands-on troubleshooting with opportunities for professional growth in a collaborative environment.
We provide comprehensive training, cutting-edge technology resources, and a culture that values innovation and work-life balance. If you're passionate about technology and customer service, this is your chance to launch or advance your IT career with industry-leading compensation and immediate rewards.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve system malfunctions, including Windows OS, network connectivity, and peripheral devices
- Document all support tickets and resolutions in ServiceNow ticketing system
- Collaborate with senior engineers to escalate complex technical problems
- Conduct user training sessions on software applications and security protocols
- Monitor system health and proactively address potential vulnerabilities
- Support on-site IT asset management and deployment activities
Qualifications
- Associate degree in IT or related field OR 2+ years of help desk experience
- CompTIA A+ certification (or equivalent technical certification)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong diagnostic skills and ability to explain technical concepts clearly
- Excellent customer service skills with patience and empathy
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work rotating on-call shifts (1 week per month)