Job Description
Are you ready to elevate your IT career?
Join Apex Tech Solutions, a premier technology provider, and become a vital part of our Irvine, CA team. We are currently seeking a highly motivated Help Desk Support Specialist to deliver exceptional technical support to our growing clientele.
What We Offer:
We value our employees and are proud to provide a $5,000 Sign-On Bonus for top-tier talent. Enjoy a comprehensive benefits package, a collaborative work environment, and opportunities for professional growth.
In this role, you will serve as the primary point of contact for technical inquiries, ensuring our systems run smoothly and our users remain productive. If you have a passion for technology and a knack for solving complex problems, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (e.g., Jira, ServiceNow).
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Assist with the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory.
- Maintain accurate and up-to-date documentation of all support tickets, resolutions, and incident reports.
- Collaborate with the IT infrastructure team to identify root causes and improve system stability.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- Minimum of 2 years of professional experience in Help Desk or IT Support roles.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Familiarity with Active Directory, Group Policy, and basic networking concepts (TCP/IP).
- Excellent verbal and written communication skills with a focus on customer service and empathy.
- CompTIA A+ certification is highly desirable.