Job Description
Join our dynamic IT support team in Boston and jumpstart your career with a $5,000 sign-on bonus! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to 500+ employees. Enjoy hybrid work, growth opportunities, and a collaborative culture in the heart of Boston's financial district.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Manage Active Directory accounts and permissions
- Deploy and configure new equipment (laptops, peripherals)
- Document solutions in knowledge base and ticketing systems
- Collaborate with network/security teams on escalated issues
- Train users on IT policies and best practices
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Office 365
- Strong knowledge of Active Directory and networking fundamentals
- Excellent communication and customer service skills
- Experience with ServiceNow or Jira ticketing systems
- Bachelor's degree in IT or related field preferred