Job Description
Urgently Hiring: Help Desk Support Specialist in Anchorage, AK
Are you a tech-savvy problem solver looking to make an impact? Alaska Tech Support Services is seeking a dedicated Help Desk Specialist to join our growing team. This is a fantastic opportunity to work in a modern, collaborative environment where your skills will be valued and your career will flourish.
We are looking for a proactive individual who thrives on helping others navigate technology with ease. If you are ready to take the next step in your IT career, apply today!
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and remote desktop.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Manage and maintain the IT asset inventory and ensure all devices are up-to-date.
- Assist with network connectivity issues and firewall configuration.
- Document all technical interactions and resolutions in the ticketing system.
- Collaborate with the IT team to implement new software deployments and system upgrades.
Qualifications:
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical concepts to non-technical users clearly.
- Basic understanding of networking concepts (TCP/IP, DNS) and hardware components.
Join us and build a rewarding career in the heart of Alaska!
Responsibilities
- Respond to and resolve incoming help desk tickets promptly and professionally.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Manage software deployments and updates across the organization.
- Provide technical guidance and training to non-technical staff members.
- Collaborate with senior IT staff to implement security patches and system upgrades.
- Maintain accurate records of all support activities and issues in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 1-3 years of experience in a Help Desk or Technical Support role.
- Proficiency in Microsoft Office 365, Windows 10/11, and Active Directory.
- Strong knowledge of PC hardware components and troubleshooting methodologies.
- Excellent written and verbal communication skills with a customer-first approach.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.