Job Description
Launch your IT career with a $5,000 sign-on bonus! InnovateTech Solutions is seeking a passionate Help Desk Support Specialist to join our dynamic team in Cincinnati, OH. As a vital member of our IT department, you'll empower users and resolve technical challenges in a fast-paced environment. Enjoy competitive compensation, growth opportunities, and a supportive culture that values your expertise.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. This hybrid role combines on-site collaboration with remote flexibility. Join us to build a rewarding career in technology while making a tangible impact on our organization's success.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve user problems including Windows OS, Microsoft Office 365, and cloud applications
- Document tickets, solutions, and knowledge base articles in ServiceNow
- Collaborate with senior engineers to escalate complex technical issues
- Deploy and configure new devices including laptops, peripherals, and mobile devices
- Conduct user training sessions on IT systems and security protocols
- Monitor system performance and proactively address potential outages
Qualifications
- 2+ years of experience in help desk or technical support roles
- CompTIA A+ or equivalent industry certification preferred
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network connectivity
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation for occasional on-site visits