Job Description
Join our award-winning IT team in sunny Chandler, Arizona! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our growing client base. Enjoy a $3,000 sign-on bonus and become part of an innovative company that invests in your career growth. You'll work in a modern, collaborative environment with cutting-edge technology while making a tangible impact on our organization's success.
We offer competitive benefits, flexible work options, and opportunities for professional development. If you're a tech-savvy problem-solver with excellent communication skills, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Deploy and configure new workstations and mobile devices
- Conduct user training on company systems and security protocols
- Monitor system alerts and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call support