Job Description
Join InnovateTech Solutions' award-winning IT support team in Portland! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our service desk, you'll troubleshoot hardware/software issues, implement solutions, and drive user satisfaction. Enjoy a $3,000 sign-on bonus for qualified candidates who start before December 31st! We offer competitive pay, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems, network connectivity, and cloud applications
- Provide remote and on-site support via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document solutions in knowledge base and escalate complex issues to senior engineers
- Train users on new technologies and security best practices
- Collaborate with IT team on system upgrades and security initiatives
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Basic knowledge of networking fundamentals and security protocols