Job Description
Are you ready to elevate your IT career in sunny San Diego?
We are currently seeking a highly skilled Help Desk Support Specialist to join our dynamic team. In this pivotal role, you will serve as the frontline technical expert, ensuring our employees have the tools and support they need to succeed. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive workplace culture.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and application errors.
- Manage and maintain a ticketing system (e.g., ServiceNow, Jira) to ensure timely resolution of user requests.
- Perform hardware deployments, including the setup of workstations, laptops, and mobile devices.
- Conduct user training sessions to educate staff on best practices for cybersecurity and software usage.
- Collaborate with the IT infrastructure team to identify and implement process improvements.
Qualifications:
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows operating systems (10 & 11) and Microsoft Office Suite.
- Familiarity with Active Directory, VPNs, and remote desktop tools is highly desirable.
- Exceptional problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Strong customer service orientation with a focus on user satisfaction.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Diagnose and resolve network connectivity problems, printer malfunctions, and application errors.
- Manage and maintain a ticketing system (e.g., ServiceNow, Jira) to ensure timely resolution of user requests.
- Perform hardware deployments, including the setup of workstations, laptops, and mobile devices.
- Conduct user training sessions to educate staff on best practices for cybersecurity and software usage.
- Collaborate with the IT infrastructure team to identify and implement process improvements.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows operating systems (10 & 11) and Microsoft Office Suite.
- Familiarity with Active Directory, VPNs, and remote desktop tools is highly desirable.
- Exceptional problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Strong customer service orientation with a focus on user satisfaction.