Job Description
We are looking for a dynamic Help Desk Support Specialist to join our elite IT team in Riverside, CA. As a direct hire opportunity, we offer a competitive salary, comprehensive benefits, and a collaborative environment where your technical expertise will drive our success.
In this role, you will serve as the primary technical liaison for our employees, resolving hardware, software, and network issues with speed and professionalism. If you are passionate about technology and enjoy helping people solve complex problems, this is the perfect career step for you.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Manage and prioritize incoming help desk tickets in the ticketing system efficiently.
- Perform hardware installations, including desktops, laptops, printers, and peripherals.
- Document all support interactions and resolutions in our knowledge base.
- Conduct user training sessions on new software applications and security protocols.
- Collaborate with senior IT staff to implement technical solutions and improve processes.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology is preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to explain technical concepts to non-technical users clearly.
- ITIL Foundation certification is a plus.