Job Description
Are you a problem-solving enthusiast looking for a role where you can make a tangible impact? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Stockton, CA.
We are a forward-thinking technology firm that values innovation and employee growth. We offer a hybrid work model, allowing you to balance your professional responsibilities with your personal life. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Flexible Work Environment: Enjoy the flexibility of remote work options combined with a collaborative on-site culture in Stockton.
- Professional Growth: Access to ongoing training, certifications, and clear career progression paths.
- Competitive Compensation: We offer a salary range of $52k-$70k along with comprehensive benefits.
We are looking for a proactive individual who thrives in a fast-paced environment and is committed to delivering top-tier technical support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Troubleshoot and resolve end-user issues efficiently, prioritizing ticket resolution based on severity and SLA requirements.
- Manage and maintain the ticketing system (e.g., ServiceNow, JIRA) to ensure accurate tracking of all support requests and maintain high customer satisfaction scores.
- Install, configure, and upgrade computer hardware and peripheral devices, including printers, scanners, and mobile devices.
- Conduct on-site and remote training sessions to educate employees on software applications, security protocols, and best practices.
- Collaborate with the IT infrastructure team to escalate complex issues and implement long-term technical solutions.
- Document all incidents, solutions, and procedures in the knowledge base for future reference.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 1-3 years of proven experience in Help Desk or IT Support roles.
- Familiarity with Active Directory, Microsoft Office 365 (Outlook, Teams), and common remote support tools (e.g., TeamViewer, AnyDesk, LogMeIn).
- Strong understanding of Windows and macOS operating systems, including configuration and troubleshooting.
- Excellent verbal and written communication skills with a customer-centric and patient approach.
- Ability to troubleshoot hardware and software problems effectively and work independently.