Job Description
Are you a dedicated IT professional passionate about solving complex problems?
Apex IT Solutions is seeking a Help Desk Support Specialist to join our dynamic team in Denver, CO. We pride ourselves on delivering top-tier technical support to our clients, and we are looking for someone who thrives in a fast-paced environment. This role offers a unique blend of on-site collaboration and the flexibility of hybrid work options.
As part of our team, you will be the first point of contact for our users, ensuring that technology works seamlessly to drive business success. If you have a knack for troubleshooting and a customer-centric approach, we want to hear from you!
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model available for qualified candidates.
- Professional development opportunities and certification support.
- A collaborative and inclusive company culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Document all incidents, resolutions, and technical procedures in the Knowledge Base.
- Collaborate with senior IT staff to resolve complex technical escalations.
- Perform routine system maintenance and updates as assigned.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in a Help Desk or Technical Support role (1-3 years preferred).
- Strong knowledge of Microsoft Windows, Office 365, and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to prioritize multiple tickets and manage time effectively under pressure.
- CompTIA A+ certification is a strong plus but not mandatory.