Job Description
Join our dynamic IT team in Portland as a Help Desk Support Specialist! InnovateTech Solutions is seeking a customer-focused professional to deliver exceptional technical support to our growing workforce. You'll be the frontline hero resolving hardware/software issues, optimizing user experiences, and driving digital transformation. Enjoy competitive compensation, comprehensive benefits, and career growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across Windows/macOS environments
- Diagnose and resolve hardware/software issues via remote tools and on-site assistance
- Manage ticket lifecycle in ServiceNow with 95% SLA compliance
- Deploy and maintain mobile devices using Intune and Jamf
- Create/update knowledge base articles and training materials
- Collaborate with network/security teams on incident resolution
- Support office technology including AV systems and conference rooms
Qualifications
- 3+ years of enterprise help desk experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, Office 365, and remote support tools
- Strong problem-solving skills with ability to troubleshoot complex issues
- Experience with ITIL processes and ticket management systems
- Excellent written/verbal communication and customer service skills
- Ability to lift 30 lbs for equipment maintenance