Job Description
Are you a problem-solving wizard with a passion for technology? Apex Support Systems is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Philadelphia, PA.
We provide world-class IT solutions to a diverse portfolio of clients. In this role, you will be the first point of contact for our internal and external stakeholders, ensuring seamless technical operations and exceptional user experiences.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certification reimbursement.
- A collaborative and inclusive company culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Manage and maintain the ticketing system (e.g., Zendesk, ServiceNow) to ensure timely resolution.
- Install, configure, and maintain peripherals, printers, and mobile devices.
- Document all support interactions and resolutions in the knowledge base.
- Collaborate with the IT team to identify and resolve systemic technical problems.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Valid IT certification (CompTIA A+, Network+) preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities effectively.