Job Description
Are you ready to launch a stable, high-growth career in Information Technology? Apex Digital Solutions is looking for motivated individuals in Tucson, AZ to join our growing Help Desk team. We offer a comprehensive paid training program designed to take you from a beginner to a certified IT professional.
We are seeking a reliable, tech-savvy candidate who thrives in a collaborative environment and wants to build a long-term future with a leading technology provider. If you have a knack for solving problems and a desire to learn, we want to hear from you.
Why Join Us?
- Comprehensive paid training with certification support.
- Competitive salary and excellent benefits package.
- Career advancement opportunities within a stable industry.
- Supportive team culture focused on professional growth.
Responsibilities
- Provide Tier 1 technical support to internal and external customers via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network issues efficiently and accurately.
- Log and track all support requests and resolutions in the IT ticketing system (e.g., Zendesk, ServiceNow).
- Collaborate with senior IT staff to escalate complex technical problems and provide feedback.
- Perform routine system maintenance, software updates, and user account provisioning.
- Conduct user training sessions on new software applications and security protocols.
- Ensure all documentation is up-to-date and compliant with company standards.
Qualifications
- High school diploma or equivalent; technical certifications (A+, Network+) are a strong plus.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Basic understanding of Windows and Mac operating systems.
- Willingness to participate in paid training programs to enhance technical skills.
- Ability to work flexible hours, including weekends or holidays if needed.
- Reliable internet connection and a dedicated workspace for remote training components.