Job Description
Join our award-winning IT team in Tulsa with our exclusive paid training program! We're seeking passionate individuals to launch careers in technical support. No prior experience required – we invest in your growth through comprehensive hands-on training covering industry-standard tools, troubleshooting methodologies, and customer service excellence. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment where your success is our priority.
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for internal/external clients
- Diagnose hardware/software issues using ticketing systems (ServiceNow/Jira)
- Execute remote desktop protocols for system maintenance and updates
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex escalations
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (OS, browsers, MS Office)
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during training