Job Description
Are you ready to launch a lucrative career in Information Technology? Fort Worth IT Support Services is looking for ambitious individuals to join our team as Help Desk Support Specialists.
We are proud to offer a Paid Training Program designed to take you from beginner to certified IT professional. If you have a passion for technology and a desire to learn, we provide the mentorship, the curriculum, and the salary you need to succeed.
Why Join Us?
- Guaranteed paid training with certification support.
- Competitive hourly wage starting immediately.
- Clear career path from Support Level 1 to Level 2.
- Modern, collaborative work environment in Fort Worth.
Don't let a lack of experience hold you back. We value potential and teachability.
Responsibilities
- Respond to incoming support tickets via phone, email, and chat systems.
- Troubleshoot hardware and software issues for internal employees.
- Install, configure, and maintain operating systems and peripherals.
- Document all technical issues and resolutions in the ticketing system.
- Provide remote and on-site technical assistance to end-users.
- Collaborate with senior IT staff to resolve complex technical problems.
Qualifications
- High school diploma or GED required.
- Willingness to complete a comprehensive paid training program.
- Basic computer literacy and understanding of the internet.
- Strong customer service skills and a patient demeanor.
- Ability to work flexible hours, including occasional evenings.