Job Description
Launch Your IT Career with Paid Training!
Join our award-winning team as a Help Desk Support Specialist in Austin, TX. We provide comprehensive paid training to transform beginners into confident IT professionals. No prior experience required – we'll teach you everything you need to know! Enjoy competitive pay, full benefits, and clear growth paths to senior technical roles.
Why Choose Us?
- 4-week paid training program covering Windows, networking, and troubleshooting
- Mentorship from certified engineers
- Certification exam vouchers included
- Modern downtown Austin office with flexible work options
- Annual salary reviews and advancement opportunities
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues on Windows/macOS
- Manage ticket systems and document resolutions
- Collaborate with senior engineers on complex issues
- Train users on company software and security protocols
- Conduct system updates and maintenance tasks
- Escalate critical issues to appropriate teams
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer proficiency (email, browsers, OS navigation)
- Customer service mindset and patience
- Ability to learn technical concepts quickly
- Reliable transportation to downtown Austin office
- Passion for technology and helping others
- Must pass background check and drug screening