Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Las Vegas, NV. Join our award-winning team where we invest in talent through industry-leading training programs designed to transform beginners into certified professionals. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in the heart of Las Vegas.
What We Offer:
• 8-week paid training program covering IT fundamentals, troubleshooting, and customer service
• Opportunity to earn CompTIA A+ certification
• Career advancement pathways to systems administration and network engineering
• Comprehensive benefits package including health insurance and 401(k)
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote support
- Document tickets and maintain knowledge base articles
- Escalate complex issues to senior technicians with detailed context
- Conduct system installations and basic configurations
- Train users on software applications and IT policies
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and customer service mindset
- Ability to learn technical concepts quickly
- Excellent verbal and written communication skills
- Comfort working in a fast-paced environment
- Must pass background check and drug screening
- Valid Nevada driver's license (if local travel required)