Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Chula Vista, CA. No prior experience required – we provide hands-on training in troubleshooting, network basics, and customer service excellence. Join our dynamic team where your growth is our priority.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose hardware/software issues using remote tools
- Document cases in ticketing systems with precision
- Train end-users on company applications
- Collaborate with senior engineers on complex escalations
- Maintain IT asset inventory databases
- Adhere to SLA and security compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS)
- Excellent written/verbal communication skills
- Customer service mindset with patience
- Ability to learn technical concepts quickly
- Time management and multitasking abilities
- Positive attitude and team player mentality