Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists to join our Boston team. No prior experience required – we invest in your growth through structured training in troubleshooting, customer service, and enterprise systems. Enjoy a collaborative environment with clear career pathways into network administration, cybersecurity, and cloud computing. What we offer: 8-week paid training, competitive benefits, tuition reimbursement, and hybrid work options.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and enterprise applications
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and best practices
- Monitor system alerts and perform preventative maintenance
- Support on-site hardware installations when required
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in Windows/Mac environments
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license for occasional on-site visits
- Must pass background check and drug screening