Job Description
Are you looking to launch a lucrative career in Information Technology? Apex Tech Solutions is currently hiring Help Desk Support Specialists in Milwaukee, WI, with a unique twist: we offer comprehensive paid training for candidates eager to start their journey.
We are a fast-paced tech support agency committed to providing top-tier service to our clients. Whether you are a recent graduate or looking to pivot into the IT industry, this is the perfect opportunity to gain hands-on experience and mentorship from industry experts. Join our team and turn your passion for technology into a rewarding career.
Why Apply?
- Paid Training Program: We invest in you. No prior experience required.
- Career Growth: Clear pathways to Senior Support, Systems Administration, and Network Engineering.
- Modern Environment: Work with cutting-edge technology and a supportive team culture.
- Competitive Pay: Start with a solid salary and performance bonuses.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Log and track all support requests and incidents in the ticketing system (e.g., ServiceNow, Zendesk).
- Assist end-users with password resets, account access, and email configuration.
- Perform remote and on-site desktop support, including hardware installation and upgrades.
- Collaborate with the IT team to identify recurring issues and implement solutions.
- Maintain a professional and positive demeanor when communicating with customers.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and peripherals.
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent written and verbal communication skills.
- Self-motivated with a willingness to learn new technologies during our paid training program.
- Reliable internet connection and a dedicated workspace for remote training.