Job Description
We are seeking a driven Help Desk Support Specialist to join our dynamic team in Lincoln, NE. This is a unique opportunity for career changers and recent graduates to launch a lucrative career in Information Technology through our comprehensive Paid Training Program.
At Apex IT Solutions, we believe in investing in our people. You will receive top-tier mentorship and hands-on training on industry-standard tools, allowing you to grow from a motivated learner into a certified IT professional. If you have a passion for problem-solving and a desire to help others, we want to hear from you.
Why Join Us?
- Complete Paid Training: No previous IT experience required; we teach you everything.
- Career Growth: Clear pathways to advancement into System Administration or Network Engineering.
- Competitive Compensation: Start with a competitive salary while training.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming support tickets within our ticketing system (e.g., ServiceNow, Zendesk).
- Install, configure, and troubleshoot operating systems and peripheral devices.
- Document all technical interactions and resolutions in the knowledge base.
- Collaborate with senior IT staff to escalate complex issues and implement solutions.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Strong desire to learn and succeed in a technical environment.
- Excellent verbal and written communication skills with a customer-centric approach.
- Basic computer literacy (familiarity with Windows/macOS, Office Suite).
- Ability to work in a fast-paced team environment and adapt to changing priorities.