Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning and solving technical challenges. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive pay, benefits, and a clear career growth path.
Responsibilities
- Assist users with hardware/software issues via phone, email, and in-person support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Participate in network infrastructure monitoring and basic maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Learn and apply cybersecurity best practices
- Support office equipment setup and maintenance
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional off-site support)
- Willingness to obtain CompTIA A+ within 6 months