Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Saint Paul, MN. No prior experience required – we provide hands-on training in troubleshooting, system administration, and customer service. Join our innovative team and gain valuable certifications while supporting Fortune 500 clients. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document tickets and solutions in ITSM systems (ServiceNow/Jira)
- Collaborate with Tier 2/3 teams on complex escalations
- Conduct user training on new technologies and processes
- Monitor system performance and proactively address vulnerabilities
- Adhere to ITIL best practices and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Customer service experience (retail/tech support a plus)
- Ability to learn technical concepts quickly
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license (for occasional on-site visits)