Job Description
Join our award-winning IT team and kickstart your career in technology! InnovateTech Solutions is seeking motivated Help Desk Support Specialists in Fort Worth, TX with comprehensive paid training programs. No prior experience required – we'll invest in your growth with industry-leading certifications and hands-on mentorship. Enjoy competitive benefits, flexible scheduling, and a clear career path to advanced IT roles. Transform your passion for problem-solving into a thriving career!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document ticket resolutions in IT service management systems
- Train users on company applications and security protocols
- Collaborate with senior engineers on complex technical escalations
- Conduct system maintenance and performance monitoring
- Develop troubleshooting documentation for knowledge base
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong customer service orientation with patience
- Ability to learn new technologies quickly
- CompTIA A+ certification (provided post-training)
- Valid driver's license for occasional on-site support