Job Description
Join our award-winning IT team as a Help Desk Support Specialist with comprehensive paid training! We're seeking motivated individuals in Indianapolis to provide exceptional technical support to our growing client base. No prior experience required – we invest in your success with 4 weeks of hands-on training covering systems, troubleshooting, and customer service excellence. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment where your skills grow daily.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote tools
- Diagnose hardware/software issues and implement effective solutions
- Document all interactions and resolutions in IT service management systems
- Collaborate with senior engineers on complex technical escalations
- Contribute to knowledge base articles and process improvements
- Maintain high customer satisfaction scores through empathetic communication
Qualifications
- High school diploma or equivalent required (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Proficient with Windows operating systems and MS Office suite
- Ability to learn new technologies quickly
- Customer service experience preferred but not required
- CompTIA A+ certification training provided upon hire