Job Description
Join TechForward Solutions as a Help Desk Support Specialist and launch your IT career in Madison's thriving tech scene! We're seeking motivated individuals with passion for technology – no prior experience required. Our comprehensive training program will equip you with essential skills to deliver exceptional technical support. Enjoy competitive compensation, career advancement opportunities, and a collaborative work environment. Apply today and become part of our award-winning IT team!
Responsibilities
- Resolve technical issues for employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and maintain accurate ticket records
- Collaborate with senior technicians to resolve complex problems
- Provide on-demand training for new software applications
- Monitor system performance and report potential vulnerabilities
- Maintain positive customer relationships through clear communication
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and familiarity with Windows/macOS
- Excellent verbal communication and problem-solving skills
- Ability to learn quickly and adapt to new technologies
- Strong customer service orientation with patience and empathy
- Willingness to complete company-sponsored certification training
- Ability to work independently and in team environments