Job Description
Are you ready to launch a rewarding career in Information Technology? We are looking for a motivated Help Desk Support Specialist to join our growing team in Laredo, Texas. Whether you are a recent graduate or looking to switch careers, we provide comprehensive on-the-job training to get you up to speed. This is a fantastic opportunity to enter the IT field with no prior experience required.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $24.00.
- Full training provided for all candidates.
- Opportunity for career growth within the IT sector.
- Supportive and collaborative work environment.
We are seeking a candidate who is eager to learn and possess a strong customer service focus. If you are tech-savvy and enjoy solving problems, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist users with PC configuration, printer setup, and network connectivity.
- Log and track support requests in our ticketing system (Zendesk/Jira experience is a plus but not required).
- Communicate effectively with non-technical staff to resolve inquiries and escalate complex issues.
- Install and update software applications and operating systems as needed.
- Maintain a clean and organized workspace and IT inventory.
Qualifications
- High school diploma or equivalent (Associate’s degree is a plus but not required).
- Basic computer literacy and familiarity with Windows operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- A positive attitude and a genuine willingness to learn new technologies.
- Ability to work in a fast-paced team environment.