Job Description
Launch your tech career with no experience required! TechNova Solutions is seeking motivated Help Desk Support Specialists to join our dynamic team in Jersey City, NJ. This is your golden ticket to break into IT with comprehensive training, mentorship, and growth opportunities. You'll be the go-to problem-solver for our clients, delivering exceptional technical support while building a foundation in networking, cybersecurity, and system administration. If you're tech-savvy, customer-focused, and eager to learn, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application glitches
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations and preventive measures
- Train users on security best practices and data protection protocols
- Monitor system health and perform routine maintenance tasks
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic familiarity with Windows/macOS operating systems
- Strong troubleshooting mindset and logical problem-solving abilities
- Excellent verbal/written communication skills and patience
- Customer service mindset with ability to de-escalate situations
- Willingness to obtain CompTIA A+ certification (training provided)
- Reliable transportation to our Jersey City headquarters
- Ability to work rotating shifts including occasional weekends