Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated Help Desk Support Specialists in Baltimore, MD – no experience required. If you're passionate about technology and eager to learn, this is your perfect entry point into the IT field. Our comprehensive training program will equip you with essential skills while you provide critical technical support to our clients. Join our collaborative team and grow your career in one of Baltimore's fastest-growing tech companies.
Responsibilities
- Delve first-line technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues including Windows OS and Microsoft Office
- Document cases meticulously in our CRM system for seamless knowledge transfer
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct equipment setup and maintenance for new employees
- Implement cybersecurity best practices for daily operations
- Participate in continuous learning opportunities to expand technical expertise
Qualifications
- No prior IT experience required – we provide full training!
- High school diploma or equivalent required (college preferred)
- Basic familiarity with computers and internet navigation
- Exceptional customer service and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in a team environment
- CompTIA A+ certification training provided upon hire
- Valid driver's license required for occasional on-site visits