Job Description
Launch your IT career with TechSolutions Inc. in Austin! We're seeking motivated individuals with no prior experience for our Help Desk Support Specialist role. Enjoy comprehensive training, career growth opportunities, and a collaborative team environment. Join us in powering innovation while serving our global client base with exceptional technical support.
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Document all interactions and resolutions in ticketing systems
- Collaborate with senior technicians on complex escalations
- Conduct system setups and installations for new employees
- Assist with security protocols and access management
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Customer service mindset and patience
- Ability to learn technical concepts quickly
- Reliable internet connection and quiet workspace