Job Description
Launch your IT career with TechSolutions Inc. – Milwaukee's leading tech innovator! We're seeking motivated Help Desk Support Specialists with no prior experience. Our comprehensive training program equips you with industry certifications while providing hands-on experience supporting cutting-edge systems. Join our collaborative team where your growth is prioritized, and make a tangible impact on our clients' digital transformation journey. Enjoy competitive benefits, flexible scheduling options, and a clear advancement path to senior IT roles.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS operating systems and productivity applications
- Document all support interactions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers to resolve escalated technical challenges
- Conduct hardware diagnostics and peripheral setup for end-users
- Maintain accurate inventory of IT assets and software licenses
- Participate in continuous training to master emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and willingness to learn new systems
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Basic familiarity with computers and internet applications
- Ability to thrive in fast-paced, team-oriented environments
- CompTIA A+ certification training provided upon hire
- Valid driver's license for occasional on-site support