Job Description
Are you ready to kickstart your IT career? We are looking for a Help Desk Support Specialist to join our dynamic team in Milwaukee, WI.
At Apex Digital Solutions, we pride ourselves on delivering top-tier technical support to a diverse range of clients. If you are tech-savvy, patient, and ready to start tomorrow, this is the perfect opportunity for you. We offer a modern work environment, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Modern Tech Stack: Work with the latest hardware and software solutions.
- Competitive Pay: Earn a competitive salary with performance bonuses.
Responsibilities
- Tier 1/2 Support: Provide exceptional technical support via phone, email, and ticketing systems to resolve hardware and software issues efficiently.
- Incident Management: Log, track, and manage IT tickets using our internal Service Desk software, ensuring a timely resolution.
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices for new employees.
- Network Troubleshooting: Diagnose and resolve connectivity issues, ensuring minimal downtime for our business operations.
- User Training: Educate staff on best practices for IT security, software usage, and troubleshooting techniques.
- Asset Management: Maintain accurate records of IT assets, including inventory tracking and warranty management.
Qualifications
- Experience: 1-2 years of experience in Help Desk Support, IT Support, or a similar role.
- Education: High School Diploma or GED required; Associate's degree in IT, Computer Science, or related field is a plus.
- Certifications: CompTIA A+ certification is highly preferred.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic knowledge of operating systems (Windows and macOS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and troubleshooting abilities.