Job Description
Are you a tech-savvy problem solver looking for your next career move in the heart of Nevada? Nevada Tech Systems is seeking a highly skilled Help Desk Support Specialist to join our dynamic team. We are offering a prestigious Direct Hire opportunity with competitive benefits, a collaborative culture, and the chance to work with cutting-edge technology.
As a key member of our IT team, you will be the first point of contact for employees across the region, ensuring seamless technology integration and operational efficiency. We value proactive support and innovative solutions.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via phone, email, and remote desktop.
- Manage and prioritize incoming IT service tickets using ticketing systems (e.g., ServiceNow, Zendesk).
- Troubleshoot network connectivity, printer malfunctions, and operating system errors.
- Assist in the deployment, configuration, and maintenance of new workstations and peripherals.
- Conduct user training sessions on software applications, security protocols, and best practices.
- Collaborate with the IT infrastructure team to resolve complex technical incidents and outages.
- Document all support activities and maintain accurate technical logs for compliance.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- 2+ years of professional experience in Help Desk or IT Support roles.
- Proficiency in Windows 10/11, macOS, and the Microsoft Office Suite.
- Strong understanding of TCP/IP networking, DNS, and basic troubleshooting methodologies.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- ITIL Foundation certification is a strong plus.