Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Jersey City, NJ! We're seeking a customer-focused professional to deliver exceptional technical support to our dynamic workforce. Enjoy competitive compensation, growth opportunities, and a collaborative environment in the heart of Hudson County. Your expertise will empower colleagues to achieve their goals while working with cutting-edge technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve desktop/laptop problems including OS, security, and application configurations
- Manage service tickets using ITIL-compliant processes in ServiceNow/Jira
- Onboard new employees with device setup, account provisioning, and training
- Document solutions and create knowledge base articles for recurring issues
- Collaborate with network and infrastructure teams on complex escalations
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of enterprise-level help desk or IT support experience
- CompTIA A+ or similar technical certification required
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, VPN configurations, and networking fundamentals
- Experience with Service Desk tools (ServiceNow, Jira, Zendesk)
- Exceptional customer service skills with ability to communicate technical concepts clearly
- Ability to prioritize tasks and manage multiple concurrent tickets
- Relevant bachelor's degree or equivalent technical training preferred