Job Description
Are you a technical problem solver ready to make an impact?
We are Urgently Hiring a dedicated Help Desk Support Specialist to join our dynamic team in Irvine, CA. In this role, you will be the first point of contact for our internal and external clients, providing top-tier technical support and ensuring seamless IT operations. If you thrive in a fast-paced environment and love troubleshooting complex issues, we want to hear from you today.
Why Join Us?
- Competitive salary package and comprehensive benefits.
- Opportunity for professional growth and certification support.
- State-of-the-art office in the heart of Irvine.
- A collaborative culture that values innovation and efficiency.
The Role:
As a Help Desk Support Specialist, you will serve as a critical link between our users and our IT infrastructure. Your expertise will ensure that our organization remains productive and secure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues for employees.
- Manage and track IT support tickets using our Service Desk software (e.g., ServiceNow, Zendesk).
- Perform regular system maintenance, updates, and patch management.
- Onboard new employees by setting up workstations, printers, and necessary software access.
- Document all incidents, resolutions, and procedures to maintain a knowledge base.
Qualifications
- 1-3 years of experience in Help Desk, Technical Support, or IT Service Desk roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
- ITIL Foundation certification is a plus but not required.