Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Irvine, CA! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic team. This role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills shine.
As the first point of contact for technical assistance, you'll diagnose hardware/software issues, implement solutions, and ensure seamless user experiences. Our culture values innovation and continuous learning, making this ideal for IT professionals passionate about making a tangible impact.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain end-user devices and systems
- Document all interactions and resolutions in ticketing systems
- Collaborate with IT teams to escalate complex issues
- Conduct user training on software and security protocols
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, macOS, and Microsoft Office Suite
- Strong knowledge of networking concepts and protocols
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours during system outages