Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist in Indianapolis! We're seeking a tech-savvy problem-solver to deliver exceptional customer support and maintain seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a cutting-edge environment. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently with exceptional customer service
- Document all interactions and resolutions in IT service management systems
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential disruptions
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience in Windows/macOS environments
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Proficiency in helpdesk software (ServiceNow, Jira, Zendesk)
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Indiana driver's license for occasional on-site support