Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Atlanta, GA. This is an immediate hire position offering competitive pay, comprehensive benefits, and a chance to work with cutting-edge technology.
We are looking for someone who thrives in a fast-paced environment and is passionate about resolving technical issues efficiently. If you want to accelerate your career in IT support, this is the perfect place to start.
Why Join Us?
- Competitive Salary: Earn between $45,000 and $65,000 based on experience.
- Immediate Start: Onboarding begins immediately upon selection.
- Modern Environment: Work with the latest tools and enterprise software.
- Growth Opportunities: Clear pathways to Level 2 and Level 3 IT roles.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware, software, and network connectivity issues promptly.
- Install, configure, and maintain workstations, printers, mobile devices, and peripherals.
- Manage and update asset inventory records to ensure accuracy.
- Escalate complex technical issues to the appropriate Level 2 or Level 3 support teams.
- Conduct end-user training on new software applications and security protocols.
- Respond to help desk requests within defined Service Level Agreements (SLAs).
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Certification such as CompTIA A+ or ITIL is a plus.
- 1-2 years of experience in IT support, Help Desk, or technical customer service.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage multiple priorities in a fast-paced environment.