Job Description
Immediate opportunity for Help Desk Support in Sacramento, CA! TechSolutions Inc. is seeking a dynamic Help Desk Support Specialist to join our innovative team. This is a full-time, direct-hire position offering competitive benefits and growth opportunities. If you're passionate about technology and excel at solving technical challenges, apply today to start your career journey with us!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT incidents and resolutions in ticketing systems
- Collaborate with senior IT staff on complex technical escalations
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1-3 years of experience in help desk or technical support
- Strong knowledge of Windows OS, Active Directory, and networking fundamentals
- Excellent customer service and communication skills
- CompTIA A+ certification or equivalent experience
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation