Job Description
We are looking for a Help Desk Support Specialist to join our dynamic IT team in Tampa, FL. This is an immediate hire opportunity for a detail-oriented professional who thrives in a fast-paced environment.
As the first line of support for our employees, you will play a critical role in maintaining our operational efficiency. You will troubleshoot technical issues, deploy hardware, and ensure our staff has the tools they need to succeed. We offer a competitive salary, comprehensive benefits, and a collaborative work culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Manage IT service tickets in the help desk system, prioritizing based on impact and urgency.
- Install, configure, and maintain operating systems (Windows) and essential software applications.
- Assist in the setup and deployment of new computers, printers, and peripherals.
- Document technical issues and resolutions in the knowledge base to improve future support.
- Collaborate with the IT infrastructure team to ensure system stability and security.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- 1-3 years of experience in a Help Desk, IT Support, or Customer Service role.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with Active Directory, remote support tools (e.g., TeamViewer, LogMeIn), and ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and a customer-first attitude.
- Ability to work independently as well as part of a team.