Job Description
Are you a tech-savvy problem solver looking to make an impact in the vibrant city of Honolulu? Pacific IT Solutions is urgently hiring a dedicated Help Desk Support Specialist to join our growing team. In this pivotal role, you will serve as the first line of defense for our employees, ensuring seamless IT operations across the organization.
We offer a dynamic work environment, competitive benefits, and the opportunity to work with cutting-edge technology. If you thrive in a fast-paced setting and love helping people solve technical challenges, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and track all IT service tickets using our ticketing system (e.g., ServiceNow).
- Install, configure, and troubleshoot workstations, printers, and mobile devices.
- Perform regular system maintenance and backups to ensure data integrity.
- Collaborate with senior IT staff to implement technical solutions and upgrades.
Qualifications
- High School Diploma or GED; Associate’s degree in IT or related field preferred.
- 1-3 years of professional experience in Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Customer-focused mindset with a proactive approach to problem-solving.