Job Description
Join Our Team in Paradise!
Are you looking for a rewarding career in Information Technology with a competitive compensation package? Pacific Digital Solutions is currently seeking a dedicated Help Desk Support Specialist to join our Honolulu team. We are thrilled to offer a $2,000 Sign-On Bonus to all new hires to welcome you to the Aloha State!
In this pivotal role, you will serve as the primary point of contact for internal employees, resolving technical issues with speed and empathy. You will play a crucial part in maintaining our IT infrastructure and ensuring our business operations run smoothly. If you have a passion for technology and a desire to help others, we want to hear from you.
Why Join Us?
- Sign-On Bonus: Receive $2,000 upon successful completion of your probationary period.
- Island Lifestyle: Enjoy a fantastic work-life balance in beautiful Honolulu.
- Growth Opportunities: Clear career progression paths into Systems Administration or Network Engineering.
- Modern Equipment: Work with the latest laptops, monitors, and software tools.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and peripheral issues.
- Manage and track all service requests and tickets in the ITSM ticketing system (ServiceNow/Jira).
- Perform hardware deployment, including laptop imaging, printer setup, and peripheral configuration.
- Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) and productivity suites.
- Conduct user training sessions and create knowledge base articles to empower end-users.
- Collaborate with the Network Engineering team to resolve complex connectivity and network access issues.
- Monitor system health and proactively identify potential IT issues before they impact users.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent professional experience.
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong working knowledge of Microsoft Windows, Office 365, and Active Directory.
- Familiarity with networking concepts, including TCP/IP, DNS, and VPN connectivity.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Relevant certifications (CompTIA A+, Microsoft 365 Certified) are a plus but not required.