Job Description
Join our dynamic IT team as a Help Desk Support Specialist in beautiful Honolulu! We're seeking a tech-savvy professional to provide exceptional customer service and resolve technical issues for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in Hawaii's vibrant tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, Mac, and mobile platforms
- Provide remote and on-site technical support to end-users
- Manage ticketing systems and document resolutions in ITSM tools
- Deploy and configure new equipment including workstations and peripherals
- Collaborate with network and security teams on complex issues
- Create and maintain technical documentation and knowledge base articles
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or similar technical certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for network connectivity and security issues
- Excellent communication skills with ability to explain technical concepts
- Experience with ticketing systems like ServiceNow or Zendesk
- Valid Hawaii driver's license for occasional on-site visits