Job Description
Are you a tech-savvy problem solver looking to advance your career?
Apex Digital Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Glendale, AZ. We are thrilled to offer a Generous Sign-On Bonus to qualified candidates ready to make an immediate impact.
In this pivotal role, you will serve as the first point of contact for our internal employees, ensuring seamless access to technology and resources. We pride ourselves on a collaborative culture that values innovation, technical excellence, and professional development.
Why Join Us?
• Sign-On Bonus: Immediate financial reward for top talent.
• Competitive Salary and Benefits Package.
• Opportunities for career advancement within a fast-paced tech environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools (e.g., TeamViewer, LogMeIn).
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Manage and maintain the IT asset inventory, ensuring accurate tracking of all devices.
- Document all technical issues, resolutions, and user interactions in the ticketing system (ServiceNow/Zendesk).
- Assist in the onboarding process for new employees, including hardware setup and software configuration.
- Conduct user training sessions on security protocols and software applications.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- 1-3 years of professional experience in Help Desk or IT Support.
- Strong knowledge of Microsoft Windows operating systems, Office 365, and troubleshooting protocols.
- Familiarity with Active Directory and basic networking concepts.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team.